[Apcupsd-users] apcupsd not self testing

[Aaron Thomas]

Hello all,

I'm getting a consistent problem with some of our apc ups units using
apcupsd.

We're running debian (ubuntu 14.04) apcupsd version 3.14.10 (from the
ubuntu repo), but have had this problem since about 8.04 or so, basically
always (it's never actually worked).

All of our ups's are using usb cable. Most of our ups's work more or less
ok (the daemon reports self tests are ok anyway). We have several different
models that mostly work.

However, all of our Back-UPS RS 900's do the same thing: when we use
apctest to run a self test, they pass just fine, which is good. (apcaccess,
apctest, etc give us info and report and look like they work fine).

But when the apcups daemon runs a scheduled self test, it completes with
'No test results available'. If we run apctest to check the last test
results, we also get 'No test results available'.

How might we get the apcups daemon to do self tests that complete for us?
What info might you need from me to troubleshoot? (We've no special
settings in the conf file other than setting the cable type to usb).

[Adam Kropelin]

Post by Aaron Thomas
Hello all,
I'm getting a consistent problem with some of our apc ups units using
apcupsd.
We're running debian (ubuntu 14.04) apcupsd version 3.14.10 (from the
ubuntu repo), but have had this problem since about 8.04 or so, basically
always (it's never actually worked).
All of our ups's are using usb cable. Most of our ups's work more or less
ok (the daemon reports self tests are ok anyway). We have several different
models that mostly work.
However, all of our Back-UPS RS 900's do the same thing: when we use
apctest to run a self test, they pass just fine, which is good. (apcaccess,
apctest, etc give us info and report and look like they work fine).
But when the apcups daemon runs a scheduled self test, it completes with
'No test results available'. If we run apctest to check the last test
results, we also get 'No test results available'.
How might we get the apcups daemon to do self tests that complete for us?
What info might you need from me to troubleshoot? (We've no special
settings in the conf file other than setting the cable type to usb).

apcupsd itself does not perform self-tests. The UPS should self-test on its
own occasionally,according to configured self-test interval).

[Adam Kropelin]

Post by Adam Kropelin

Post by Aaron Thomas
Hello all,
I'm getting a consistent problem with some of our apc ups units using
apcupsd.
We're running debian (ubuntu 14.04) apcupsd version 3.14.10 (from the
ubuntu repo), but have had this problem since about 8.04 or so, basically
always (it's never actually worked).
All of our ups's are using usb cable. Most of our ups's work more or less
ok (the daemon reports self tests are ok anyway). We have several different
models that mostly work.
However, all of our Back-UPS RS 900's do the same thing: when we use
apctest to run a self test, they pass just fine, which is good. (apcaccess,
apctest, etc give us info and report and look like they work fine).
But when the apcups daemon runs a scheduled self test, it completes with
'No test results available'. If we run apctest to check the last test
results, we also get 'No test results available'.
How might we get the apcups daemon to do self tests that complete for us?
What info might you need from me to troubleshoot? (We've no special
settings in the conf file other than setting the cable type to usb).

apcupsd itself does not perform self-tests. The UPS should self-test on
its own occasionally,according to configured self-test interval).

Sorry, managed to fat-finger 'send' before I was done...

So your real issue is why is the UPS either not self-testing (see self test
interval setting via apctest) or if it is self-testing, why is it not
reporting the results. I believe it is "normal" for some UPSes to clear
their test results some time after the test is run. That could be what is
happening to you.

--Adam

[Ted Mittelstaedt]

Post by Aaron Thomas
Hello all,
I'm getting a consistent problem with some of our apc ups units
using apcupsd.
We're running debian (ubuntu 14.04) apcupsd version 3.14.10
(from the ubuntu repo), but have had this problem since about
8.04 or so, basically always (it's never actually worked).
All of our ups's are using usb cable. Most of our ups's work
more or less ok (the daemon reports self tests are ok anyway).
We have several different models that mostly work.
However, all of our Back-UPS RS 900's do the same thing: when we
use apctest to run a self test, they pass just fine, which is
good. (apcaccess, apctest, etc give us info and report and look
like they work fine).
But when the apcups daemon runs a scheduled self test, it
completes with 'No test results available'. If we run apctest to
check the last test results, we also get 'No test results
available'.
How might we get the apcups daemon to do self tests that
complete for us? What info might you need from me to
troubleshoot? (We've no special settings in the conf file other
than setting the cable type to usb).
apcupsd itself does not perform self-tests. The UPS should self-test
on its own occasionally,according to configured self-test interval).
Sorry, managed to fat-finger 'send' before I was done...
So your real issue is why is the UPS either not self-testing (see self
test interval setting via apctest) or if it is self-testing, why is it
not reporting the results. I believe it is "normal" for some UPSes to
clear their test results some time after the test is run. That could be
what is happening to you.

The BackUPS product line started out life without the ability to run
automatic self tests. The only way to self test it was the button on
the front. Nor did it report status via UPSlink. Only dumb signalling
via serial port.

Over the years APC added some of these features but they are not
consistent across all versions. For example I have an older BackUPS
500 and a newer one, both with USB ports. One works with apcupsd the
other does not.

It is a bit risky to assume SmartUPS features exist in BackUPS devices.
If you need SmartUPS features buy a SmartUPS.

Ted

Post by Aaron Thomas
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[Aaron Thomas]

I'm having a similar problem now with a Smart-UPS 3000.

On the lcd display, I've set the ups to self test every 7 days. However,
apcupsd seems to know nothing about this at all. In fact, when the
smart-ups runs it's self test, apcupsd reports "power failure", "running on
ups batteries", and then as the self test completes, "mains returned. No
longer on UPS Batteries" and "Power is back. UPS running on mains."

When I run apctest and ask for the interval I get:

I don't know how to access the self-test interval on your UPS
or your UPS does not support the self-test interval feature.

Even though this is a smart-UPS, which I was told apcupsd was specifically
written to support.

When I ask for the status of the last test, I get:

I don't know how to run a self test on your UPS
or your UPS does not support self test.

apcaccess shows it at 100% and online, however.

I have yet to find an APC UPS that apcupsd actually works on. Is there
something else I should be trying to get this working?

--
Aaron Thomas

Post by Aaron Thomas
Hello all,
I'm getting a consistent problem with some of our apc ups units using
apcupsd.
We're running debian (ubuntu 14.04) apcupsd version 3.14.10 (from the
ubuntu repo), but have had this problem since about 8.04 or so, basically
always (it's never actually worked).
All of our ups's are using usb cable. Most of our ups's work more or less
ok (the daemon reports self tests are ok anyway). We have several different
models that mostly work.
However, all of our Back-UPS RS 900's do the same thing: when we use
apctest to run a self test, they pass just fine, which is good. (apcaccess,
apctest, etc give us info and report and look like they work fine).
But when the apcups daemon runs a scheduled self test, it completes with
'No test results available'. If we run apctest to check the last test
results, we also get 'No test results available'.
How might we get the apcups daemon to do self tests that complete for us?
What info might you need from me to troubleshoot? (We've no special
settings in the conf file other than setting the cable type to usb).