[Apcupsd-users] APC NS 650M1

[Mike Tancsa]

Hi Guys,
Has anyone got this new model to work with apcupsd ? I tried with the
latest version from the FreeBSD ports, but no luck for the status


# apcaccess
APC : 001,032,0725
DATE : 2017-01-17 11:42:10 -0500
HOSTNAME : offsite2.sentex.ca
VERSION : 3.14.14 (31 May 2016) freebsd
UPSNAME : offsite2.sentex.ca
CABLE : USB Cable
DRIVER : USB UPS Driver
UPSMODE : Stand Alone
STARTTIME: 2017-01-17 11:39:32 -0500
MODEL :
STATUS :
LINEV : 0.0 Volts
LOADPCT : 0.0 Percent
BCHARGE : 88.0 Percent
TIMELEFT : 94.1 Minutes
MBATTCHG : 5 Percent
MINTIMEL : 3 Minutes
MAXTIME : 0 Seconds
SENSE : Unknown
LOTRANS : -1.0 Volts
HITRANS : -1.0 Volts
ALARMDEL : Always
BATTV : 0.0 Volts
NUMXFERS : 0
TONBATT : 0 Seconds
CUMONBATT: 0 Seconds
XOFFBATT : N/A
STATFLAG : 0x05000000
SERIALNO :
BATTDATE :
NOMINV : 0 Volts
NOMBATTV : 0.0 Volts
END APC : 2017-01-17 11:42:30 -0500

ugen0.4: <American Power Conversion Back-UPS NS 650M1 FW929.a5 .D USB
FWa5> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (2mA)

bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0200
bDeviceClass = 0x0000 <Probed by interface class>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0040
idVendor = 0x051d
idProduct = 0x0002
bcdDevice = 0x0090
iManufacturer = 0x0001 <retrieving string failed>
iProduct = 0x0002 <retrieving string failed>
iSerialNumber = 0x0003 <retrieving string failed>
bNumConfigurations = 0x0001

[Mike Tancsa]

Post by Mike Tancsa
Hi Guys,
Has anyone got this new model to work with apcupsd ? I tried with the
latest version from the FreeBSD ports, but no luck for the status

Some debug output attached.

---Mike

[Ted Mittelstaedt]

Hi,

Can you confirm that this is the device you have, please:

http://www.apc.com/shop/us/en/products/APC-Back-UPS-650VA-120V-1-USB-charging-port-Retail/P-BN650M1

Ted

Post by Mike Tancsa
Hi Guys,
Has anyone got this new model to work with apcupsd ? I tried with the
latest version from the FreeBSD ports, but no luck for the status
# apcaccess
APC : 001,032,0725
DATE : 2017-01-17 11:42:10 -0500
HOSTNAME : offsite2.sentex.ca
VERSION : 3.14.14 (31 May 2016) freebsd
UPSNAME : offsite2.sentex.ca
CABLE : USB Cable
DRIVER : USB UPS Driver
UPSMODE : Stand Alone
STARTTIME: 2017-01-17 11:39:32 -0500
LINEV : 0.0 Volts
LOADPCT : 0.0 Percent
BCHARGE : 88.0 Percent
TIMELEFT : 94.1 Minutes
MBATTCHG : 5 Percent
MINTIMEL : 3 Minutes
MAXTIME : 0 Seconds
SENSE : Unknown
LOTRANS : -1.0 Volts
HITRANS : -1.0 Volts
ALARMDEL : Always
BATTV : 0.0 Volts
NUMXFERS : 0
TONBATT : 0 Seconds
CUMONBATT: 0 Seconds
XOFFBATT : N/A
STATFLAG : 0x05000000
NOMINV : 0 Volts
NOMBATTV : 0.0 Volts
END APC : 2017-01-17 11:42:30 -0500
ugen0.4: <American Power Conversion Back-UPS NS 650M1 FW929.a5 .D USB
FWa5> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (2mA)
bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0200
bDeviceClass = 0x0000 <Probed by interface class>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0040
idVendor = 0x051d
idProduct = 0x0002
bcdDevice = 0x0090
iManufacturer = 0x0001 <retrieving string failed>
iProduct = 0x0002 <retrieving string failed>
iSerialNumber = 0x0003 <retrieving string failed>
bNumConfigurations = 0x0001

[Mike Tancsa]

Post by Ted Mittelstaedt
Hi,
http://www.apc.com/shop/us/en/products/APC-Back-UPS-650VA-120V-1-USB-charging-port-Retail/P-BN650M1

Yes, thats the one. Its going to be replacing the ES line it seems.

---Mike

[Ted Mittelstaedt]

The description says it has a USB charging port not a USB management port.

If it does not ship with a copy of PowerChute then it is almost
certainly not monitor-able by apcupsd.

bestbuy.com has the backups 750 es for sale I think that is the only
monitorable one in the "ups-that-looks-like-a-power-strip" line.

Some of the smaller VA backups have USB ports on them but those ports
are not monitoring ports.

Ted

Post by Mike Tancsa

Post by Ted Mittelstaedt
Hi,
http://www.apc.com/shop/us/en/products/APC-Back-UPS-650VA-120V-1-USB-charging-port-Retail/P-BN650M1

Yes, thats the one. Its going to be replacing the ES line it seems.
---Mike

[Mike Tancsa]

Post by Ted Mittelstaedt
The description says it has a USB charging port not a USB management port.

Actually, it has both. It comes with the dataport USB cable and the
manual says to download PowerChute personal edition from the website.

Post by Ted Mittelstaedt
If it does not ship with a copy of PowerChute then it is almost
certainly not monitor-able by apcupsd.
bestbuy.com has the backups 750 es for sale I think that is the only
monitorable one in the "ups-that-looks-like-a-power-strip" line.

We were told these are EOL :(


---Mike

[Ted Mittelstaedt]

Mike,

Please download powerchute and put it on a windows box and plug it
into this UPS and see if it works.

Ted

Post by Mike Tancsa

Post by Ted Mittelstaedt
The description says it has a USB charging port not a USB management port.

Actually, it has both. It comes with the dataport USB cable and the
manual says to download PowerChute personal edition from the website.

Post by Ted Mittelstaedt
If it does not ship with a copy of PowerChute then it is almost
certainly not monitor-able by apcupsd.
bestbuy.com has the backups 750 es for sale I think that is the only
monitorable one in the "ups-that-looks-like-a-power-strip" line.

We were told these are EOL :(
---Mike

[Mike Tancsa]

Post by Ted Mittelstaedt
Mike,
Please download powerchute and put it on a windows box and plug it
into this UPS and see if it works.

Hi,
It does work. Tested it with the version here

http://www.apc.com/shop/us/en/products/PowerChute-Personal-Edition-V3-0-2-for-Windows-10-8-7-Vista-XP-Home-Server-Multi-Language-/P-SFPCPE302

on a windows 10 desktop.

---Mike

[Ted Mittelstaedt]

I suspect if you want it supported you are going to have to email Adam
Kropelin directly and ask if you can send it to him until he can
get time to add support for it.

I have a couple of the older ES-style units around here that should work
- if you will pay to ship your new unit to him so he can add support,
I'll give you one of my units and I'll pay shipping.


Ted

Post by Mike Tancsa

Post by Ted Mittelstaedt
Mike,
Please download powerchute and put it on a windows box and plug it
into this UPS and see if it works.

Hi,
It does work. Tested it with the version here
http://www.apc.com/shop/us/en/products/PowerChute-Personal-Edition-V3-0-2-for-Windows-10-8-7-Vista-XP-Home-Server-Multi-Language-/P-SFPCPE302
on a windows 10 desktop.
---Mike
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[Mike Tancsa]

I would be happy to donate a UPS or two to Adam if he can add support.
Thanks for the swap offer, no need :)

---Mike

Post by Ted Mittelstaedt
I suspect if you want it supported you are going to have to email Adam
Kropelin directly and ask if you can send it to him until he can
get time to add support for it.
I have a couple of the older ES-style units around here that should work
- if you will pay to ship your new unit to him so he can add support,
I'll give you one of my units and I'll pay shipping.
Ted

Post by Mike Tancsa

Post by Ted Mittelstaedt
Mike,
Please download powerchute and put it on a windows box and plug it
into this UPS and see if it works.

Hi,
It does work. Tested it with the version here
http://www.apc.com/shop/us/en/products/PowerChute-Personal-Edition-V3-0-2-for-Windows-10-8-7-Vista-XP-Home-Server-Multi-Language-/P-SFPCPE302
on a windows 10 desktop.
---Mike
------------------------------------------------------------------------------
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engaging tech sites, SlashDot.org! http://sdm.link/slashdot
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https://lists.sourceforge.net/lists/listinfo/apcupsd-users

------------------------------------------------------------------------------
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[Adam Kropelin]

Post by Mike Tancsa
I would be happy to donate a UPS or two to Adam if he can add support.
Thanks for the swap offer, no need :)
---Mike

Hi, Mike,

Let's see if we can figure out what's going on remotely first, not because
I don't appreciate the offer of some hardware but because my new place
doesn't have much room for more UPSes...

By the looks of things, apcupsd will work fine with this UPS as soon as it
can reliably communicate with it. From your initial email it looks as if
most readouts are working. You're missing STATUS of course which is rather
critical :-) as well as the model and serial strings. Tellingly, even the
OS couldn't read those strings (see those "retrieving string failed"
messages).

So I think what you're dealing with is an issue of your OS having issues
talking to the UPS. I would recommend trying a Linux machine if you can get
hold of one or even test apcupsd on Windows to to prove that apcupsd can
actually manage this UPS. Then look at why FreeBSD might be having USB
issues on your setup.

--Adam

[Mike Tancsa]

Post by Adam Kropelin
So I think what you're dealing with is an issue of your OS having issues
talking to the UPS. I would recommend trying a Linux machine if you can
get hold of one or even test apcupsd on Windows to to prove that apcupsd
can actually manage this UPS. Then look at why FreeBSD might be having
USB issues on your setup.

Hi Adam,
You are right! It works just fine on LINUX.

Bus 001 Device 005: ID 051d:0002 American Power Conversion
Uninterruptible Power Supply
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x051d American Power Conversion
idProduct 0x0002 Uninterruptible Power Supply
bcdDevice 0.90
iManufacturer 1 American Power Conversion
iProduct 2 Back-UPS NS 650M1 FW:929.a5 .D USB F
iSerial 3 4B1630P12329
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 34
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 2mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 3 Human Interface Device
bInterfaceSubClass 0 No Subclass
bInterfaceProtocol 0 None
iInterface 0
HID Device Descriptor:
bLength 9
bDescriptorType 33
bcdHID 1.00
bCountryCode 33 US
bNumDescriptors 1
bDescriptorType 34 Report
wDescriptorLength 1049
Report Descriptors:
** UNAVAILABLE **
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0008 1x 8 bytes
bInterval 100
Device Status: 0x0001
Self Powered
# apcaccess
APC : 001,037,0922
DATE : 2017-01-24 09:29:10 -0500
HOSTNAME : loadb06
VERSION : 3.14.12 (29 March 2014) debian
UPSNAME : loadb06
CABLE : USB Cable
DRIVER : USB UPS Driver
UPSMODE : Stand Alone
STARTTIME: 2017-01-24 09:25:13 -0500
MODEL : Back-UPS NS 650M1
STATUS : ONLINE
LINEV : 118.0 Volts
LOADPCT : 0.0 Percent
BCHARGE : 96.0 Percent
TIMELEFT : 429.9 Minutes
MBATTCHG : 5 Percent
MINTIMEL : 3 Minutes
MAXTIME : 0 Seconds
SENSE : Medium
LOTRANS : 92.0 Volts
HITRANS : 139.0 Volts
ALARMDEL : 30 Seconds
BATTV : 13.5 Volts
LASTXFER : Low line voltage
NUMXFERS : 1
XONBATT : 2017-01-24 09:27:37 -0500
TONBATT : 0 Seconds
CUMONBATT: 33 Seconds
XOFFBATT : 2017-01-24 09:28:10 -0500
SELFTEST : OK
STATFLAG : 0x05000008
SERIALNO : 4B1630P12329
BATTDATE : 2016-07-27
NOMINV : 120 Volts
NOMBATTV : 12.0 Volts
NOMPOWER : 360 Watts
FIRMWARE : 929.a5 .D USB FW:a5
END APC : 2017-01-24 09:29:44 -0500


On FreeBSD

ugen0.8: <American Power Conversion Back-UPS NS 650M1 FW929.a5 .D USB
FWa5> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (2mA)


Configuration index 0

bLength = 0x0009
bDescriptorType = 0x0002
wTotalLength = 0x0022
bNumInterfaces = 0x0001
bConfigurationValue = 0x0001
iConfiguration = 0x0000 <no string>
bmAttributes = 0x00e0
bMaxPower = 0x0001

Interface 0
bLength = 0x0009
bDescriptorType = 0x0004
bInterfaceNumber = 0x0000
bAlternateSetting = 0x0000
bNumEndpoints = 0x0001
bInterfaceClass = 0x0003 <HID device>
bInterfaceSubClass = 0x0000
bInterfaceProtocol = 0x0000
iInterface = 0x0000 <no string>

Additional Descriptor

bLength = 0x09
bDescriptorType = 0x21
bDescriptorSubType = 0x00
RAW dump:
0x00 | 0x09, 0x21, 0x00, 0x01, 0x21, 0x01, 0x22, 0x19,
0x08 | 0x04

Endpoint 0
bLength = 0x0007
bDescriptorType = 0x0005
bEndpointAddress = 0x0081 <IN>
bmAttributes = 0x0003 <INTERRUPT>
wMaxPacketSize = 0x0008
bInterval = 0x0064
bRefresh = 0x0000
bSynchAddress = 0x0000


ugen0.8: <American Power Conversion Back-UPS NS 650M1 FW929.a5 .D USB
FWa5> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (2mA)

bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0200
bDeviceClass = 0x0000 <Probed by interface class>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0040
idVendor = 0x051d
idProduct = 0x0002
bcdDevice = 0x0090
iManufacturer = 0x0001 <retrieving string failed>
iProduct = 0x0002 <retrieving string failed>
iSerialNumber = 0x0003 <retrieving string failed>
bNumConfigurations = 0x0001





---Mike

[Ted Mittelstaedt]

Hi Mike,

Follow the steps here:

https://wiki.ubuntu.com/Kernel/Debugging/USB

and file a PR with FreeBSD's bug tracking database, upload the
output to the bug, and then post a request for assistance in
the FreeBSD general mailing list

Ted

Post by Mike Tancsa

Post by Adam Kropelin
So I think what you're dealing with is an issue of your OS having issues
talking to the UPS. I would recommend trying a Linux machine if you can
get hold of one or even test apcupsd on Windows to to prove that apcupsd
can actually manage this UPS. Then look at why FreeBSD might be having
USB issues on your setup.

Hi Adam,
You are right! It works just fine on LINUX.
Bus 001 Device 005: ID 051d:0002 American Power Conversion
Uninterruptible Power Supply
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x051d American Power Conversion
idProduct 0x0002 Uninterruptible Power Supply
bcdDevice 0.90
iManufacturer 1 American Power Conversion
iProduct 2 Back-UPS NS 650M1 FW:929.a5 .D USB F
iSerial 3 4B1630P12329
bNumConfigurations 1
bLength 9
bDescriptorType 2
wTotalLength 34
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 2mA
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 3 Human Interface Device
bInterfaceSubClass 0 No Subclass
bInterfaceProtocol 0 None
iInterface 0
bLength 9
bDescriptorType 33
bcdHID 1.00
bCountryCode 33 US
bNumDescriptors 1
bDescriptorType 34 Report
wDescriptorLength 1049
** UNAVAILABLE **
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0008 1x 8 bytes
bInterval 100
Device Status: 0x0001
Self Powered
# apcaccess
APC : 001,037,0922
DATE : 2017-01-24 09:29:10 -0500
HOSTNAME : loadb06
VERSION : 3.14.12 (29 March 2014) debian
UPSNAME : loadb06
CABLE : USB Cable
DRIVER : USB UPS Driver
UPSMODE : Stand Alone
STARTTIME: 2017-01-24 09:25:13 -0500
MODEL : Back-UPS NS 650M1
STATUS : ONLINE
LINEV : 118.0 Volts
LOADPCT : 0.0 Percent
BCHARGE : 96.0 Percent
TIMELEFT : 429.9 Minutes
MBATTCHG : 5 Percent
MINTIMEL : 3 Minutes
MAXTIME : 0 Seconds
SENSE : Medium
LOTRANS : 92.0 Volts
HITRANS : 139.0 Volts
ALARMDEL : 30 Seconds
BATTV : 13.5 Volts
LASTXFER : Low line voltage
NUMXFERS : 1
XONBATT : 2017-01-24 09:27:37 -0500
TONBATT : 0 Seconds
CUMONBATT: 33 Seconds
XOFFBATT : 2017-01-24 09:28:10 -0500
SELFTEST : OK
STATFLAG : 0x05000008
SERIALNO : 4B1630P12329
BATTDATE : 2016-07-27
NOMINV : 120 Volts
NOMBATTV : 12.0 Volts
NOMPOWER : 360 Watts
FIRMWARE : 929.a5 .D USB FW:a5
END APC : 2017-01-24 09:29:44 -0500
On FreeBSD
ugen0.8: <American Power Conversion Back-UPS NS 650M1 FW929.a5 .D USB
FWa5> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (2mA)
Configuration index 0
bLength = 0x0009
bDescriptorType = 0x0002
wTotalLength = 0x0022
bNumInterfaces = 0x0001
bConfigurationValue = 0x0001
iConfiguration = 0x0000 <no string>
bmAttributes = 0x00e0
bMaxPower = 0x0001
Interface 0
bLength = 0x0009
bDescriptorType = 0x0004
bInterfaceNumber = 0x0000
bAlternateSetting = 0x0000
bNumEndpoints = 0x0001
bInterfaceClass = 0x0003 <HID device>
bInterfaceSubClass = 0x0000
bInterfaceProtocol = 0x0000
iInterface = 0x0000 <no string>
Additional Descriptor
bLength = 0x09
bDescriptorType = 0x21
bDescriptorSubType = 0x00
0x00 | 0x09, 0x21, 0x00, 0x01, 0x21, 0x01, 0x22, 0x19,
0x08 | 0x04
Endpoint 0
bLength = 0x0007
bDescriptorType = 0x0005
bEndpointAddress = 0x0081 <IN>
bmAttributes = 0x0003 <INTERRUPT>
wMaxPacketSize = 0x0008
bInterval = 0x0064
bRefresh = 0x0000
bSynchAddress = 0x0000
ugen0.8: <American Power Conversion Back-UPS NS 650M1 FW929.a5 .D USB
FWa5> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (2mA)
bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0200
bDeviceClass = 0x0000 <Probed by interface class>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0040
idVendor = 0x051d
idProduct = 0x0002
bcdDevice = 0x0090
iManufacturer = 0x0001 <retrieving string failed>
iProduct = 0x0002 <retrieving string failed>
iSerialNumber = 0x0003 <retrieving string failed>
bNumConfigurations = 0x0001
---Mike

[Mike Tancsa]

Post by Ted Mittelstaedt
https://wiki.ubuntu.com/Kernel/Debugging/USB
and file a PR with FreeBSD's bug tracking database, upload the
output to the bug, and then post a request for assistance in
the FreeBSD general mailing list

Thanks,
I will hook up the UPS to the linux box again tomorrow and grab that
output. I already posted on the freebsd-usb list and got a little
farther. Adding the quirk UQ_NO_STRINGS allows usb_device_desc to work

# usbconfig -d ugen0.4 add_quirk UQ_NO_STRINGS
# usbconfig -d 0.4 dump_device_desc
ugen0.4: <American Power Conversion Back-UPS NS 650M1 FW929.a5 .D USB
FWa5> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (2mA)

bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0200
bDeviceClass = 0x0000 <Probed by interface class>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0040
idVendor = 0x051d
idProduct = 0x0002
bcdDevice = 0x0090
iManufacturer = 0x0001 <American Power Conversion>
iProduct = 0x0002 <Back-UPS NS 650M1 FW:929.a5 .D USB FW:a5 >
iSerialNumber = 0x0003 <4B1630P12329 >
bNumConfigurations = 0x0001